Frequently Ask Question For Windows 98

Q1. Preparation Of Windows 98 Installation

Q2. Recommended Minimum Requirement To Install Windows 98

Q3. FAT32 Of Windows 98

Q4 DVD Support In Windows 98

Q5 Troubleshooting Windows 98 Startup and Error Message

Q6 How to Convert a Drive to FAT32 Using Drive Converter In Windows 98

Q7 Computer Hangs After Windows 98 Logo Screen Is Displayed

Q8 Cannot Open Internet Site Http://<Web Address>...In Windows 98

Q9. How to Enable Multiple Display Support Using Windows 98

Q10 How to Troubleshoot Multiple Display Support in Windows 98

Q11 How to Install New Hardware in Windows 98

Q12 How to Install and Remove Programs in Windows 98

Q13 Warning Message Displayed When Installing or Running a Program In Windows 98

Q14 How to Create a Windows 98 Startup Disk from MS-DOS

Q15 Troubleshooting Of Windows 98 Video Problem

Q1 Preparation Of Windows 98 Installation

Before Purchasing Windows 98

Before you purchase Windows 98, you should make sure that your computer meets the minimum hardware requirements for running Windows 98. The minimum hardware requirements include:

• 486DX 66 MHz or faster processor (Pentium recommended)
• 16 megabytes (MB) of memory (24 MB recommended)
• 120 MB of free hard disk space (typical installation requires approximately 195 MB of free hard disk space, but the required space may vary from 120 MB to 295 MB, depending on your computer's configuration and the options you choose to install)
• CD-ROM or DVD-ROM drive
• 3.5-inch high-density floppy disk drive
• Display adapter and monitor that support VGA or higher resolution.
• Microsoft Mouse or compatible pointing device

You can use the Windows 98 Upgrade package to upgrade Windows version 3.1x, Windows for Workgroups version 3.1x, or Windows 95 or later to Windows 98. If Windows 3.1x, Windows for Workgroups 3.1x, or Windows 95 is not currently installed, the Windows 98 Upgrade Set-up program will allow you to install Windows 98 if you can provide the disks or CD-ROM from a previous version of Windows to confirm your eligibility for the upgrade. Because the Windows 98 Upgrade package does not include a bootable floppy disk, you must be able to boot from the computer's hard disk to install the Windows 98 Upgrade.

To install the non-upgrade version of Windows 98, you do not need a previous version of Windows, Windows for Workgroups, or MS-DOS. Because the non-upgrade version of Windows 98 includes a bootable floppy disk, you do not need to be able to boot from the computer's hard disk.

Before Installing Windows 98

Before you upgrade your existing version of Windows to Windows 98, you should perform the following steps:    

• Read the Set-up.txt file in the Win98 folder on the Windows 98 CD-ROM, and perform any additional preinstall steps as suggested.
• Make sure that your computer is not infected with a virus. To do so, run an anti-virus program with the latest virus signatures and allow the program to remove any viruses that it finds.
• Disable any programs that run automatically, including anti-virus programs, screen savers, or system utilities.
• Uninstall any utilities or tools that protect or encrypt the Master Boot Record (MBR) or partition table (for example, uninstall Bootlock included with Symantec Norton Your Eyes Only).
• Back up all critical data on your hard disk. While it is unlikely that you will encounter a serious problem installing Windows 98, it is always a good idea to perform a complete system backup before installing a new operating system. When you upgrade your computer's operating system, it is possible that an error could occur (such as a problem due to incompatible hardware or a power failure) that could temporarily or permanently prevent access to the data on your hard disk.

Installing Windows 98

If you are upgrading Windows 95, start Windows 95 and then insert the Windows 98 CD-ROM. Follow the instructions on your screen to install Windows 98.

If you are not upgrading Windows 95, see the appropriate section of the Set-up.txt file for specific installation instructions.

NOTE: When Set-up prompts you to make a new Startup disk for Windows 98, be sure to do so. See the Set-up.txt file for additional information about creating a Windows 98 Startup disk.

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Q2 Recommended Minimum Requirement To Install Windows 98

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Q3 FAT32 of Windows 98

Windows 95 OSR2 and Windows 98 include an updated version of the File Allocation Table file system, called FAT32. This updated file system allows for a default cluster size as small as 4K, as well as support for EIDE hard disk sizes in excess of 2 GB.

Features Of FAT32:

FAT32 provides the following enhancements over previous implementations of the FAT file system:

• Supports drives up to 2 terabytes in size.

  NOTE: Although FAT32 supports drives up to 2 terabytes in size, the boot partition may not be larger then 7.8 GB due to hardware limitations of INT13.

• Uses space more efficiently.

  FAT32 uses smaller clusters (that is, 4K clusters for drives up to 8 GB in size), resulting in 10 to 15 percent more efficient use of disk space relative to large FAT16 drives.

• More robust.

  FAT32 has the ability to relocate the root directory and use the backup copy of the FAT instead of the default copy. In addition, the boot record on FAT32 drives has been expanded to include a backup of critical data structures. This means that FAT32 drives are less susceptible to a single point of failure than existing FAT16 volumes.

• More flexible.

  The root directory on a FAT32 drive is now an ordinary cluster chain, so it can be located anywhere on the drive. For this reason, the previous limitations on the number of root directory entries no longer exist. In addition, FAT mirroring can be disabled, allowing a copy of the FAT other than the first one to be active. These features allow for dynamic resizing of FAT32 partitions. Note, however, that while the FAT32 design allows for this capability, it will not be implemented by Microsoft in the initial release.

Compatibility Considerations

In order to maintain the greatest compatibility possible with existing programs, networks, and device drivers, FAT32 was implemented with as little change as possible to Windows's existing architecture, internal data structures, Application Programming Interfaces (APIs), and on-disk format. However, because 4 bytes are now required to store cluster values, many internal and on-disk data structures and published APIs have been revised or expanded. In some cases, existing APIs will not work on FAT32 drives. Most programs will be unaffected by these changes. Existing tools and drivers should continue to work on FAT32 drives. However, MS-DOS block device drivers (for example, ASPIDISK.SYS) and disk tools will need to be revised to support FAT32 drives.

All of Microsoft's bundled disk tools (Format, FDISK, Defrag, and MS-DOS- based and Windows-based ScanDisk) have been revised to work with FAT32. In addition, Microsoft is working with leading device driver and disk tool vendors to support them in revising their products to support FAT32.

NOTE: A FAT32 volume cannot be compressed using Microsoft DriveSpace or DriveSpace 3.

Performance

Converting to the FAT32 file system is one of the biggest performance enhancements you can make to your Windows 98-based computer.

Dual-Boot Personal Computers

At this time, Windows 95 OEM Service Release 2 and Windows 98 are the only operating systems capable of accessing FAT32 volumes. MS-DOS and the original version of Windows 95 do not recognize FAT32 partitions, and are unable to boot from a FAT32 volume.

Windows 95 OSR2 and Windows 98 can still be booted to real mode (for example, to run a game) and can use FAT32 volumes.

NOTE: FAT32 volumes cannot be accessed properly if the computer is started using another operating system (for example, a Windows 95 or MS-DOS boot disk).

Creating FAT32 Drives

In OSR2 and Windows 98, if you run the FDISK tool on a system with a drive over 512 MB, it asks whether to enable large disk support. If you answer Yes, any partition you create that is larger than 512 MB is marked as a FAT32 partition.

Windows 98 also includes a FAT32 conversion tool that you can use to convert an existing drive to the FAT32 file system. To use the conversion tool, follow these steps:

1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click Drive Converter (FAT32).
2. Click Next.
3. Click the drive you want to convert to the FAT32 file system, and then click Next.
4. Follow the instructions on the screen.

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Q4 DVD Support in Windows 98

Microsoft supports the reading of DVD discs within Windows 98 using SCSI and ATAPI-compliant DVD-ROM drives. Playing movies is supported only with the following decoder adapters:

• Toshiba DVD decoder adapters included with Toshiba Infinia DVD systems with either S3 or ATI display adapters.
• Quadrant Cinemaster C rev. 1.2 decoder adapters included with Dell XPS- series computers. Note that updated Quadrant Cinemaster decoder drivers are available on the Windows 98 CD-ROM in the Drivers\Dvd\Quadrant folder.

Because Windows 98 DVD Player is designed to work with the Windows 98 decoder drivers, the option to add or remove DVD Player is not available until a supported DVD decoder adapter is installed and detected.

Once a supported DVD decoder adapter is detected and the Windows 98 drivers are installed, a shortcut for DVD Player is added to the Entertainment menu and the option to add or remove DVD Player becomes available under Multimedia on the Windows Set-up tab in the Add/Remove Programs tool. After it is installed, the DVD Player software can be removed and reinstalled without having to reinstall the decoder drivers.

Q5 Troubleshooting Windows98 Startup and Error Message

Start Windows 98 in Safe Mode

If Windows 98 does not start normally, try to start it in Safe mode. To start Windows 98 in Safe mode, restart your computer, press and hold down the CTRL key until the Windows 98 Startup menu appears, and then choose Safe Mode.

If Windows 98 does not start in Safe mode, see the "Windows 98 Does Not Start in Safe Mode" section later in this article. If Windows 98 does start in Safe mode, see the "Windows 98 Starts in Safe Mode" section later in this article.

Windows 98 Does Not Start in Safe Mode

Any of the following conditions can cause Windows 98 not to start in Safe mode:

• Your computer is infected with a virus.
• Your computer's CMOS settings are not correct. Check your computer's CMOS settings to make sure they are correct. Note that you may need to contact the computer manufacturer to verify these settings.
• There is a hardware conflict. These conflicts can include, but are not limited to, PCI BIOS settings, IRQ conflicts, redundant COM ports (for example, two COM1 ports, or an internal modem set to the same COM port as an existing serial port), and defective RAM chips.
• A setting in the Msdos.sys file needs to be changed (for example, the Logo setting should be set to zero).
• You have a compressed drive that is unable to mount a compressed volume (CVF) file.

Windows 98 Starts in Safe Mode

If Windows 98 starts in Safe mode, step through the startup process to see if any devices do not load properly. To do so, follow these steps:

1. Click Start, click Run, type "msconfig" (without quotation marks) in the Open box, and then click OK.
2. Click Selective Startup.
3. Try different boot options. The following table lists several startup options. The options are labeled Boot A, Boot B, Boot C. To use a boot option, click the appropriate check boxes to select or clear them. Follow the instructions below the table to determine the cause of your problem.

                                             Boot A   Boot B   Boot C
         ------------------------------------------------------------
         Process Config.sys file             Yes      No       Yes
         Process Autoexec.bat file           Yes      No       Yes
         Process Winstart.bat (if available) Yes      Yes      No
         Process System.ini file             No       Yes      Yes
         Process Win.ini file                No       Yes      Yes
         Load Startup Group items            Yes      Yes      No
   
      NOTE: The Msconfig tool cannot disable a file that has the read-only
      attribute, although it behaves as though it can. 
      
      First, try the Boot A option. If Windows 98 does not start normally
      under these conditions, try the Boot B option. If Windows 98 does start
      normally using the Boot A option, there is a problem in the System.ini
      or Win.ini file. To find which line in the System.ini or Win.ini file
      is causing the problem, follow these steps:
   
      a. Click Start, click Run, type "msconfig" (without quotation marks) in
         the Open box type, and then click OK.
   
      b. Click the Win.ini tab.
   
      c. Double-click the Windows folder.
   
      d. Click the load= and run= check boxes to remove the check marks.
   
      e. Click OK.
   
      f. When you are prompted to restart your computer, click Yes.
   
      If Windows 98 starts normally using the Boot B option, there is a
      problem with a driver or terminate-and-stay-resident (TSR) program
      being loaded from the Config.sys or Autoexec.bat file. See the
      "Troubleshooting TSR Problems" section later in this article.
   
      If Windows 98 does not start normally with the Boot A or Boot B
      options, try the Boot C option. If Windows 98 starts normally using the
      Boot C option, there is a problem with a program that is run during
      startup. See the "Troubleshooting StartUp Folder Problems" section
      later in this article.
   
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Q6 How to Convert a Drive to FAT32 Using Drive Converter In Windows 98

NOTE: After you convert your hard disk to FAT32, you are unable to convert it back to the original FAT system.

To convert a drive to the FAT32 file system, use the following steps.

NOTE: Before you convert to the FAT32 file system, uninstall any utilities or tools that protect or encrypt the Master Boot Record (MBR) or partition table (for example, uninstall Bootlock included with Symantec Norton Your Eyes Only).

1. Click Start, point to Programs, point to Accessories, point to System Tools, click Drive Converter (FAT32), and then click Next.
2. In the Drives box, click the drive you want to convert to the FAT32 file system.
3. Click Next, and then click OK.
4. Click Next, click Next, and then click Next.
5. When the conversion is complete, click Finish.

NOTE: A drive must be at least 512 megabytes (MB) in size to be converted to the FAT32 file system.

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Q7 Computer Hangs After Windows Logo Screen Is Displayed

When you start Windows, your computer may stop responding (hang) after the Windows logo screen is displayed.

NOTE: Windows may start properly if you press the F8 key when you see the "Starting Windows 95" message, choose Step-By-Step Confirmation from the Startup menu, and then press Y at each prompt.

CAUSE

This problem may be caused by either of the following situations:

• An anti-virus program warning screen may be hidden behind the Windows logo screen. This problem occurs if Windows is loading an anti- virus program from the Autoexec.bat file to automatically check for a virus. The anti-virus program detects that the Command.com file has changed as a result of the Windows installation and pauses the system to inform you and receive further instructions.
• The display adapter installed in your computer is not properly handling the video mode switching that occurs when the Windows logo screen is displayed. This video mode switching does not occur when you choose Step-By-Step Confirmation from the Startup menu, because the Windows logo screen is not displayed.

  This problem is known to occur with the following display adapters:

      - ATI Graphics Ultra Pro (Mach32)
  

SOLUTION

To determine whether anti-virus software is running, press the ESC key to close the Windows logo screen. If anti-virus software is running, you may be able to access it from this screen. Choose the option that allows the program to update any affected files. This prevents the pause from occurring when you start Windows in the future.

If no anti-virus software is running, use one of the following options to determine whether disabling the logo screen will resolve the problem:

• Add the following line to the [Options] section of the Msdos.sys file in the root folder of the physical boot drive:

        Logo=0
  

  This method permanently prevents the logo screen from being displayed.

• Press the ESC key when you see the "Starting Windows 95" message. This method must be used each time you start Windows 95.
• Press the F8 key when you see the "Starting Windows 95" message, choose Step-By-Step Confirmation from the Startup menu, and then press Y at each prompt. This method must be used each time you start Windows 95.

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Q8 Cannot Open Internet Site Http://<Web Address>...In Windows 98

When you attempt to view a Web page using Internet Explorer, you may receive the following error message:

   Cannot open Internet site https://<Web address>.
   A connection to the server could not be established.

This behavior can occur for any of the following reasons: 

• You have mismatched Windows Sockets dynamic-link library (DLL) files. For example, this behavior can occur if you install the Windows Sockets (Winsock) 2.0 update for Windows 95 on a Windows 95-based computer, upgrade to Windows 98, and then attempt to revert to your previous version of Winsock by running the Ws2bakup.bat file.
• Your Dial-Up Networking (DUN) or Internet settings are incorrect.

SOLUTION

To resolve this behavior, remove and then reinstall the Transmission Control Protocol/Internet Protocol (TCP/IP). To do so, follow these steps:

1. Click Start, point to Settings, click Control Panel, and then double- click Network.
2. On the Configuration tab, click TCP/IP, and then click Remove. Repeat this step for each instance of TCP/IP before continuing to step 3.
3. Click OK, and then click Yes when you are prompted to restart your computer.
4. Click Start, point to Settings, click Control Panel, and then double-click Network.
5. Click Protocol, click Add, click Microsoft in the Manufacturers box, click TCP/IP, and then click OK.

   NOTE: If receive version conflict error messages during this process, click No when you are prompted to keep a newer version of the file.

6. Restart your computer.
7. If these steps do not resolve this behavior, repeat the steps, but remove and reinstall all installed network components.
8. If the problem still occurs, check with your Internet service provider to verify your Internet settings.

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Q9 How to Enable Multiple Display Support Using Windows 98

The primary requirement for multiple display support is that the display adapters must be Peripheral Component Interconnect (PCI) devices, or Accelerated Graphics Port (AGP) devices.

To enable multiple display support, follow these steps:

1. While the computer is turned off, add any additional display adapters and monitors.
2. Start Windows. Install the display adapter and monitor drivers if necessary, and then restart your computer if you are prompted.
3. Click Start, point to Settings, and then click Control Panel.
4. Double-click Display, and then click the Settings tab.
5. In the Display box, click the adapter you want to use, and then click the "Extend my Windows desktop onto this monitor" check box to select it.
6. Click OK.

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Q10 How to Troubleshoot Multiple Display Support in Windows 98

To troubleshoot multiple display support, use any of the following methods that apply.

Troubleshooting Programs

Run Windows 98 Programs:

You can use Windows 98 programs such as Microsoft Paint or Microsoft WordPad to test functionality with multiple display support. To use this method, start Paint or WordPad. When Paint or WordPad is not running in full-screen mode, drag the program from one monitor to the other. If you can drag the program from one monitor to the other, multiple display support is working correctly.

Disable Secondary Display Adapter:

Disable the secondary display adapter to confirm that your program works properly on the primary display adapter. To disable the secondary display adapter, use the following steps:

1. Click Start, point to Settings, click Control Panel, and then double- click Display.
2. On the Settings tab, click the secondary monitor icon.
3. Click the "Extend my Windows desktop onto this monitor" check box to clear it, and then click OK.

Programs with Functionality Issues:

The following types of programs may have functionality issues with multiple display support:

• Programs or drivers that modify the Gdi.exe file or the display driver.
• Programs that use Adobe Type Manager.
• Remote control programs such as pcANYWHERE.

Secondary Device Does Not Display Graphics

Enable the Secondary Display Adapter:

Verify that the secondary display adapter has been enabled. To do so, use the following steps:

1. Click Start, point to Settings, click Control Panel, and then double- click Display.
2. On the Settings tab, click the secondary monitor icon, click the "Extend my Windows desktop onto this monitor" check box to select it, and then click OK.

Correct Display Driver Installed:

Verify that the correct display driver is installed for the secondary display device. To do so, use the following steps:

1. Click Start, point to Settings, click Control Panel, and then double- click Display.
2. On the Settings tab, click Advanced, and then click the Adapter tab.
3. Verify that the installed display driver is the correct driver for the display adapter in your computer. To do so, consult the documentation included with your display adapter.

Secondary Display Adapter Initialized Message:

Verify that the secondary monitor displays the following message when you start your computer:

   If you can read this message, Windows has successfully initialized this
   display adapter.

   To use this adapter as part of your Windows desktop, open the Display
   option in the Control Panel and adjust the settings on the Settings
   tab.

If this message is not displayed, confirm that the secondary display adapter is installed. To do so, use the following steps:

1. Click Start, point to Settings, click Control Panel, and then double- click System.
2. On the Device Manager tab, double-click Display Adapters to confirm that all of your display adapters have been correctly installed.

Confirm That Chip Set Is Supported:

Verify that the secondary display adapter has a supported chip set. To do so, use the following steps:

1. Click Start, point to Settings, click Control Panel, and then double- click Display.
2. On the Settings tab, click Advanced, and then click the Adapter tab.
3. Verify that the chip set listed in the Chip Type box is listed.

"Extend My Windows Desktop onto This Monitor" Is Unavailable

Select the Secondary Monitor Icon:

Verify that the secondary monitor icon is selected. To do so, use the following steps:

1. Click Start, point to Settings, click Control Panel, and then double- click Display.
2. On the Settings tab, click the secondary monitor icon. After you click the secondary monitor icon, the "Extend my Windows desktop onto this monitor" check box should become available.

Secondary Display Adapter:

Verify that the secondary display adapter is installed. To do so, use the following steps:

1. Click Start, point to Settings, click Control Panel, and then double- click System.
2. On the Device Manager tab, double-click Display Adapters to confirm that all of your display adapters have been correctly installed.

Display Adapters in Laptops

When you insert a laptop computer that is powered on into a docking station (known as "hot docking") with a secondary display adapter installed, the built-in display adapter may be disabled. Multiple display support may not function unless there are multiple display adapters in the docking station.

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Q11 How to Install New Hardware in Windows

This article describes how to install new hardware for use in Windows. This article addresses the following topics:

• Manufacturer-supplied drivers
• Installing modems
• Installing printers
• Troubleshooting problems with the Add New Hardware Wizard

Manufacturer-Supplied Drivers

To install a manufacturer-supplied driver, follow these steps:

1. In Control Panel, double-click Add New Hardware.
2. In Windows 95, click Next, click No, and then click Next.

   In Windows 98, click Next, and then click Next again to search for plug and play devices. If the device you are installing is not found, click "No, the device isn't in the list," click Next, click "No, I want to select the hardware from a list," and then click Next.

   NOTE: If Windows 98 finds your hardware when it searches for plug and play devices, click "Yes, the device is in the list," click the device in the list, click Next, and then click Finish. You do not have to provide a manufacturer-supplied driver.

3. Click the type of hardware for which you are installing the driver, and then click Next.
4. Click Have Disk.
5. Type the path for the driver you are installing and click OK, or click Browse and locate the driver. You must type the path for or locate the Oemsetup.inf file from the manufacturer.
6. In the dialog box listing the .inf file, click OK. Click OK to continue.
7. Click the correct driver and then click OK.
8. Click Finish.

NOTE: If the new hardware is Plug and Play-compatible, you will need to click Next and then click Finish.

Installing Modems

To install a new modem, follow these steps:

1. In Control Panel, double-click Modems.
2. If this is to be the first modem installed in the computer, the Install New Modem Wizard starts automatically. If not, click Add.
3. If you want Windows to detect your modem, click Next. If not, click the "Don't detect my modem..." check box to select it, and then click Next.
4. If you chose to have Windows detect your modem, Windows queries the serial ports on your computer looking for a modem. If Windows detects an incorrect modem, click Change, and select the appropriate manufacturer and model. Click Next, and then continue with step 7.
5. If you chose to select your modem manually, click the appropriate manufacturer and model, and then click Next.
6. Click the appropriate communications port, and then click Next.
7. Click Finish.

Installing Printers

To install a new printer, follow these steps:

1. Click the Start button, point to Settings, and then click Printers.
2. Double-click Add Printer, and then click Next.
3. Click Local Printer or Network Printer as appropriate, and then click Next.

   If you click Network Printer, you are prompted for the network path for the printer. If you do not know the correct path, click Browse, or check with your network administrator. Click either Yes or No in the "Do you print from MS-DOS-based programs?" area, and then click Next.

4. Click the appropriate manufacturer and model for your printer, and then click Next.
5. If you chose to install a local printer, click the correct port and then click Next.
6. Type a name for the printer (or accept the default name), and then click either Yes or No in the "Do you want your Windows-based programs to use this printer as the default printer?" area. Click Next.
7. To print a test page, click Yes. Click Finish.

Troubleshooting Problems with the Add New Hardware Wizard

You may receive the following error message while installing new hardware:

   The specified location does not contain information about your
   hardware.

This error can occur if you select an incorrect hardware type or the driver is not Windows 95 or Windows 98-compatible.

If the driver is not Windows 95 or Windows 98-compatible, refer to the manufacturer's instructions for installing the driver, or contact the manufacturer for assistance.

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Q12 How to Install and Remove Programs in Windows

Installing Software with a Setup or Install Program

Some CD-ROM-based programs are Windows 95/98 aware and have an Autorun.inf file that launches the Setup program automatically. The following procedure is for those programs without this feature.

1. In Control Panel, double-click Add/Remove Programs.
2. On the Install/Uninstall tab, click Install.
3. Insert the floppy disk or CD-ROM containing the Setup program, and then click Next.
4. Verify the Setup program to be run, or click Browse to locate the Setup program. When you click Next to continue, the Setup program is run.

NOTE: Some MS-DOS-based programs must be set up with Windows in MS-DOS mode. If you cannot install an MS-DOS-based program, restart Windows in MS-DOS mode and try to install the program again. Refer to the program's documentation for additional information.

Installing Single Components (.inf Files)

If the program you are installing has a Windows 95/98-compliant information (.inf) file, follow these steps:

1. In Control Panel, double-click Add/Remove Programs.
2. Click the Windows Setup tab.
3. Click Have Disk.
4. Type the path for the new program's .inf file, or click Browse and locate the .inf file, and then click OK.

   Click the check box for the program element you want to install, and then click Install.

5. Click OK to finish the installation.

Removing a Windows 95/98-Compliant Program

If the program is Windows 95/98 compliant, follow these steps to uninstall it:

1. In Control Panel, double-click Add/Remove Programs.
2. On the Install/Uninstall tab, click the program you want to remove, and then click Add/Remove.

Removing a Program That Is Not Windows 95/98 Compliant

To remove a non-compliant program, refer to the program's documentation. Note that not all non-compliant programs can be removed easily.

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Q13 Warning Message Displayed When Installing or Running a Program In Windows 98

When you attempt to install or run a program in Windows, you may receive one of the following warning messages

• <file name> This program did not run correctly on Windows 95 and still may not run correctly due to enhanced operating system features. For information about obtaining an updated version, or help regarding workarounds for known issues, click Details. If after reviewing the help topic you still wish to continue, click Run Program.
• <file name> This program may not run correctly on Windows 98 because of enhanced operating system features. For information about obtaining an updated version, or help regarding workarounds for known issues, click Details. If after reviewing the help topic you still wish to continue, click Run Program.
• <file name> This program ran on Windows 95, however some reconfiguration was necessary for the program to run correctly. The same changes are recommended for Windows 98. For more information, click Details. To continue without making changes, click Run Program.
• <file name> This program runs on Windows 98. However, because of new features in the operating system, additional configuration may be necessary for your program to run correctly. For more information click Details. To continue without making changes, click Run Program.
• <file name> This program did not run correctly on Windows 95 in conjunction with drives using the enhanced FAT32 file system. For information about obtaining an updated version or information regarding known issues, click Details. If after reviewing the help topic you still wish to continue, click Run Program.
• <file name> This program may not run correctly on Windows 98 due to enhanced FAT32 features. For information about obtaining an updated version or information regarding known issues, click Details. If after reviewing the help topic you still wish to continue, click Run Program.
• <file name> Setup has detected that you are running a version of Windows which already includes the updated files or enhancements you are attempting to install. Do not click Run Program without first consulting the help topic provided. For more information regarding this warning, click Details.

where <file name> is the name of the program file you are attempting to run.

The dialog box that displays each of these warning messages contains the following buttons:

   Button        Result
   ------        ------------------------------------------------------

   Run Program   Ignores warning and run program
   Cancel        Does not run program and returns to Windows
   Details       Displays programs-specific text from the Apps.hlp file

CAUSE

These warning messages can occur if you are attempting to install or run a program that is known to have or cause problems with the version of Windows or Microsoft Internet Explorer that is installed on your computer.

SOLUTION

To determine whether you should continue to install or run the program, click Details for information about workarounds for known issues or the availability of an updated version of the program.

If no updates to the program are available, or if installing or running the program is not known to cause serious problems, click Run Program.

NOTE: When you attempt to install or run some programs (for example, Microsoft Plus! for Windows 95, Internet Explorer 3.02 or earlier, or Microsoft Windows 95), the Run Program button may be unavailable. This is by design since installing or running these programs can render Windows 98 inoperable. If the Run Program button is available, you can click the "Don't display this message in the future" check box to select it to prevent this warning message from being displayed each time you run the program. If the Run Program button is unavailable, clicking the "Don't display this message in the future" check box to select it has no effect.

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Q14 How to Create a Windows 98 Startup Disk from MS-DOS

To make a Windows 98 Startup disk from MS-DOS, use the following steps:

1. Restart your computer, press and hold down the CTRL key until the Windows 98 Startup menu appears, and then choose Command Prompt Only from the Startup menu.
2. Insert a blank, formatted floppy disk into drive A.
3. Type the following commands, pressing ENTER after each command:

         cd windows\command
         bootdisk a:
   

4. Follow the instructions on the screen to finish making the Startup disk.

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Q15 Troubleshooting Of Windows 98 Video Problem

Monitors

Use the following steps to verify that your monitor is selected correctly in Windows.

WARNING: It is possible to cause damage to your monitor if you select a monitor type that exceeds the capabilities of your monitor. Consult the monitor's documentation or manufacturer for specific information about its capabilities.

Windows 95:

1. Click Start, point to Settings, click Control Panel, and then double- click Display.
2. Click the Settings tab, and then click Change Display Type.
3. Click the Change button in the Monitor Type section, and then click Show All Devices.
4. In the Manufacturers box, click the manufacturer of your monitor.

   NOTE: If your monitor's manufacturer is not listed, click (Standard Monitor Types).

5. In the Models box, click the monitor you are using, click OK, and then click Close.
6. Click OK.

Windows 98:

1. Click Start, point to Settings, click Control Panel, and then double- click Display.
2. Click the Settings tab, and then click Advanced.
3. Click the Monitor tab, and then click Change.
4. In the Manufacturers box, click the manufacturer of your monitor.

   NOTE: If your monitor's manufacturer is not listed, click (Standard Monitor Types).

5. In the Models box, click the monitor you are using, click OK, and then click OK again.
6. Click OK.

If you continue to experience problems, continue with the following section.

Eliminate Memory Conflicts

Determine whether the problem is a result of a conflicting driver in memory.

If you continue to experience problems, continue with the following section.

Verify Valid Driver Files

To verify that the display adapter driver files are valid, use the appropriate method:

Windows 95:

Run Windows 95 Setup again and choose the Verify option when you are prompted. The Verify option causes Windows 95 to check all files and replace any that are missing or damaged.

Windows 98:

Run the Windows 98 System File Checker tool. To start the System File Checker tool, click Start, click Run, type "sfc.exe" (without quotation marks) in the Open box, and then click OK.

For information about how to use the System File Checker tool to extract a file, click Start, click Help, click the Index tab, type "system file" without quotation marks), double-click the "System File Checker" topic, click Using System File Checker and then click Display.

If you continue to experience problems, continue with the following section.

Contact the Manufacturer of the Display Adapter

If none of these troubleshooting steps correct the problem, contact the display adapter's manufacturer for information about obtaining an updated Windows 95/98 driver.

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Copyright 2000 Richard Robinson. All Rights Reserved.